Sept. 5: Got Glossybox
: Contacted them about broken products
Sept. 6: Got reply saying they would send a new box
: I replied just wondering if it would be possible to not get the light pink lipstick because I simply
didn't like it and knew it would be useless for me.
Sept. 7: Got reply saying they ship out the same box
Sept. 10: (after weekend) Got email saying they shipped my replacements
Sept 12: Got replacement box.
I'm very impressed with how well they handled the situation and how quick it was. They sent out the new box 3 business days after they got my message about the broken products and the shipping was super-fast.
I'm even MORE impressed that even though they said they'd send out the same box, they actually did not send me the light pink lipstick and instead they sent me the glitter mascara! They really made a nice extra effort to cater to my desires even if they said they'd be sending out the same one.
So in this re-box, I got version 5 (V.5):
- Befine sample pack
- Biore towelettes
- Glossybox lipstick
- Layla glitter mascara (the difference was this instead of the other Kryolan lipstick in the Nikki Minak style colour)
- Sebastian Potion 9 Lite
- Elastoplast bandage
- Trend Trunk card, already in my recycling bin
Layla glitter mascara. It does not have a wand like a regular mascara but rather a stick with small ridges to be able to put a coat of glitter ON the lashes and not around them all.
Glossybox lipstick. Very wearable colour, I can't wait to try.
Befine sample pack. I really like their packaging in the box and the samples are generous at 10ml for most of them.
Sebastian Potion 9 Lite. I don't know what this does... LOL
Biore makeup removing towellettes. A product that is always useful. I'm pretty "set" with these things because I have about 20 Neutrogena ones left and these Biore ones now.
I don't know when I will need a blister bandage but I will keep this as backup for when I do!
I was pretty impressed with the selection in my box when I got it last week but a lot less excited because of the broken products and I'm so happy to have a chance at being excited for real this time! We've got 2 makeup products, a selection of skincare products (Befine packets), hair product and whatever the towelettes and bandage fall into. ;)
Thank you Glossybox, I'm very pleased with both the contents of the box and the way the broken product situation was handled. Two thumbs up!